FAQs

MAKING/CHANGING AN ORDER

1. Buying steroids online from steroidbox.com is easy!

2. Browse or search our shop to find the ideal products you’re looking for.

3. Enter the number of items you would like to order and add them to your shopping cart.

4. Click the shopping bag icon at the top right of the page to view your shopping cart, which will calculate your total amount and an estimated delivery fee.

5. You can also add your promotional coupon codes here to apply the discount.

6. The next step is to complete the form, specifying your delivery address and personal contact details. You may also provide additional comments to notify us about any specific requests.

7. Once you submit your application, it will immediately be processed and you will be provided with different payment options, either on screen or by email.

Your order can still be changed indeed after you have paid for it, as long as it has not yet been dispatched. Please submit a support ticket to our client service staff ASAP (remember to mention the Order ID in your communication) so that we can halt your order until you have made the changes you want.

To make changes to your order, please log in to your account, and on your being order, elect “ Edit Order”.

What is the minimum order amount?

There is no minimum quantity you need to order from us. We will ship the smallest order anywhere in the United States at your convenience.

Do you have a maximum order size limit?

Regardless of the overall amount of items in your order, no order is too big and you may order as much as you’d like!

Just be sure to check the regulations with an experienced import specialist about what the restrictions are for the quantities that you are allowed to import to the country or US state of your choice.

Unfortunately, our industry is plagued with rogue actors selling fake products, so we generally advise that first-time customers place a small test order to feel comfortable ordering from us to ensure that we are a trustworthy merchant, before placing larger orders.

Is it safe to make large order

placing larger orders.

Is it safe to make large orders?

To maintain the same level of discretion and increased chances of your delivery passing through customs and arriving successfully, we separate your order into several smaller shipment envelopes/cartons.

We guarantee the same level of care for each smaller-sized package as with larger-sized packages, and we charge for only one single overall handling fee, and not a separate fee for each parcel.

 

PAYING FOR YOUR ORDER

I have made an order already. How do I go about paying?

 

You will be emailed instructions on how to make a payment or massage on any plate form listed below. Please let us know if you didn’t receive the email and we will resend it ASAP. To avoid any unnecessary delays, please pay close attention to the instructions emailed to you.

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How long does it take to get my payment approved?

 

Normally, we process money transfer payments within 2 to 3 business days of receiving your proof of transaction. You’ll automatically be notified by email if your payment was unsuccessful (eg. if the wrong account numbers were submitted).

If this happens, you will need to repeat the payment process until it’s successful. Your order will be prepared within 24 hours of receiving a successful transaction confirmation.

I paid for the order but didn’t receive an invoice. Is my order still valid?

 

If you have not received an order invoice, please provide us with the following information:

  • The time and date of your payment (US time zone)
  • The payment method used: eg. PayPal, crypto wallet, etc
  • Your PayPal email address, crypto wallet address or TXID.

If you do not have a payment receipt and cannot prove that the payment was made, we reserve the right to not send the order.

Do you offer delivery insurance?

 

We’ve had to deal with various issues of fraud and force majeure over the years, such as parcel theft, parcel misdelivery, and so on when shipping parcels to customers.

To operate a more transparent service and give you peace of mind we, therefore, offer insurance to protect you from any financial losses as a result of misdeliveries by the mail delivery service provider.

What payment methods do you accept?

 

We respect our clients’ privacy and therefore provide the following discreet payment options:

  • Bitcoin
  • Other cryptocurrencies (please enquire)
  • Money transfer via PayPal

Bitcoin and other cryptocurrencies can be bought using credit cards through websites like Coinbase.comCircle.com, or localbitcoins.com.

Do you accept any other methods of payment?

If you prefer to use an alternative payment option, please enquire with our team to find out how we might be able to accommodate you.

DELIVERY

 

Can you ship to countries other than the USA?

Yes, we can ship your order worldwide!

Please note that express airmail deliveries are not currently available for orders sent to Germany, Canada, and Australia. To reduce the chances of products getting confiscated at customs, we only offer regular airmail.

Are the products dispatched from within the US?

We source directly from the original manufacturers’ factories who are mostly located in Europe and Asia. To ensure your utmost discretion and anonymity, we route shipments through various shipping nodes. So, you may notice that your parcels arrive from different countries at different times.

Is it possible to deliver my order to a P.O. box address?

Yes, absolutely. Just ensure that the person showing the parcel collection slip at the post office has the same name as the addressee as they will need to provide proof of identification when collecting the parcel.

Other than via your website, how else can I order?

We are purely e-commerce oriented and only offer online mail ordering. Should you have any problems ordering online, please contact our sales team who will gladly assist you.

When can I expect my order to arrive?

 
Express Airmail shipping1-3 business days.
Regular Airmail shipping

 

 

Within the USA:
1 to 7 daysEurope:
9-12 days
Registered Mail shipping only

 

 

*no Express Shipping is currently available to these destinations as this method increases the chances of products getting confiscated at customs.

Germany, Canada, and Australia:
12-15 business days
 

What is the likelihood of my delivery being delayed?

 

Slight delays may be possible due to factors out of our control, which is why we only give you estimates based on our experience over the years.

Inefficiencies by those postal service providers, delays during clearance by import and exit customs, and the distance from our depot to your location can all affect how long it takes to get your order delivered to you.

Most airmail shipments arrive within 10 days (85% of the time), and 15% of shipments arrive within 15 days. This is not due to delays on our side, but due to inconsistencies by the various entities and factors described above.

What is causing my order’s delivery to be delayed?

Our products are fulfilled from our European and Asian warehouses, which means they need to be imported for you into the USA and then pass through Customs & Excise import control. Delays come down to your order taking too long to clear the goods at both the point of exit from the country they are dispatched from and the entry point at the US border.

It’s important to be aware that international shipments have to pass through many hurdles before they arrive at your door. First, they are passed on from our warehouse to the national postal service in the country of origin, then undergo customs clearance for export approval, transit by air, customs clearance for import in the destination country, and finally being handed over to your local postal service to deliver it to your door.

Any hiccups along the way can cause the next step in the process to be delayed. Even if most of these steps go smoothly, it takes just one element in the procedure to delay the delivery processes that follow and set back the overall delivery time.

Our approach to discreteness involves never accompanying a list of the pharmaceutical contents along with the parcel, including our organization’s name or anything else that may implicate us or you.

 
 

How do you ensure that the items I ordered aren’t seized by the authorities?

All orders are packaged very discreetly, with X-ray photo paper to conceal the contents. We also rotate the method in which we package your products constantly to maximize the chances of successful delivery.

To prevent suspicion, we split larger orders into smaller separate shipments to keep the sizes of the packages to a minimum. You will, however, only be quoted for one shipment handling fee.

To ensure discreteness and increase the possibility of your package arriving successfully, we reuse cardboard boxes that we would have otherwise discarded to package your goods. This goes in line with our company’s environmentally responsible ethos.

 

Your shipment(s) will be dispatched from various countries through various shipping points to reduce the chances of your parcel being seized by customs control.

We have an excellent track record of getting parcels passed through customs due to years of experience and due to our discreet method of packaging the items.

Do you have a reimbursement policy in case my order is seized by customs?

In the 1% chance that it does, we will either reship your order or reimburse you with an account credit or discount coupon to use towards a new purchase.

In case your order does get confiscated, kindly provide us with proof (the official letter of seizure from the post office or customs) and we will remedy the situation within 3 business days.

RECEIVING YOUR DELIVERY

Is a signature required to accept my delivery?

Yes, a signature is required to acknowledge receipt of your delivery so that we can contest any fraudulent non-delivery claims.

99% of the time, we win these disputes since we can provide proof of our correspondence with the customer, the details of their order, photos taken at the time of packing the order, and the confirmation from the postal service that the order was delivered and signed for.

You may rarely experience any problems as we have an excellent track record of ensuring your delivery goes smoothly.

Why hasn’t my order arrived?

Our experienced after-sales team is committed to providing the best customer service and will try to resolve any issues with your delivery at a moment’s notice.

International standard airmail shipping is included in our overall delivery time estimates, including the time it takes to clear customs.

Please check your ‘Order History’ under ‘My Account’ and calculate the total number of business days since your order, before contacting us unnecessarily about late delivery.

Has my order gone missing?

If you have not received your order after 30 days, please submit a support ticket with your order ID number, so that we can verify that you have not received it and we will reship your order as soon as possible. Either your order was lost in the mail, or it was seized by customs.

In case your order was seized by customs, please attach a photo or a scanned copy of the seizure notification letter you received from customs.

What do I do if my order arrives with incomplete or incorrect items?

Please accept our sincere apologies if this happened and contact our customer service team so that we can remedy the situation immediately. We usually resolve such issues within 2 business days.

We ask that you send us a picture of the contents of your parcel (including the outer parcel labels) so that we can look into why this happened and prevent such scenarios in the future.

To make up for any mistakes on our part, we will offer you one of the following options:

  • get your missing items redelivered;
  • get a partial refund for those items;
  • receive a credit to your account or a discount coupon to use towards a future purchase.
 

Why is it taking a long time for my order to be reshipped?

In case your order goes missing in the mail or gets seized at customs, it is our goal to redeliver your order to you as promptly as possible, without having to endure any hassles again the third time around.

There’s a risk that Customs & Excise may start to routinely inspect and delay EVERY package sent to your address by anyone in the future if they become suspicious that we are shipping you steroids.

Therefore, we try not to continuously ship items to the same address week after week, as it may lead to customs seizing your order, either at the Port of Entry or the Port of Exit. Our customer service team will work with you to find a suitable alternative address or method of delivery.